Refund policy

Cancellation Grace Period

You have 4 hours after purchase to cancel, free of charge.

After that we can't accept returns or cancellations, though we do consider full or partial refunds in the cases listed below. Please choose carefully before ordering.

Refund Eligibility Requirements

To consider a refund, we'll need an unedited video that runs from you opening the delivery package through to unboxing the items, with the tracking number clearly in shot.

Some of our boxes are

confirmed - opened at the base so we can verify the figure inside and

some ship sealed. 

Either way, once a parcel leaves us we can't see what happens to it, so that video is our only record of what arrived and in what condition. Without it we'll still try to help, but there may be little we can do.

To start a claim, email us at support@toys.everyluxe.co.

Conditions Eligible for (Partial) Refund

  1. Items we cannot verify as authentic — full refund or a replacement order.
  2. Missing accessories or cards — refund of up to 20% of the figure's price, or a replacement where stock and location allow.
  3. Missing item — refund of that figure's price, or a replacement where stock and location allow.
  4. Wrong item — refund of the difference in price, or a replacement where stock and location allow.
  5. Parcel lost before it reaches the destination country — full refund, or a replacement where stock and location allow.

Conditions NOT Eligible for Refund

  1. Manufacturing defects, which are outside our control.
  2. Delays in transit from things like customs inspections or severe weather.
  3. Items that go missing because the shipping address given was wrong.
  4. Items that go missing through the domestic courier's handling. We can't refund these, but we will help you file a claim with them.

For any refund or return question, email support@toys.everyluxe.co.

Damages and Issues

Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, tell us straight away and we'll sort it out.

Refunds

Once we've approved a refund, your bank or card company may take a little time to post it. If more than 15 business days have passed since approval, email us at support@toys.everyluxe.co and we'll chase it.